Your messages are written with you during setup. As your services, prices or tone change, the wording should change too. That is part of your normal support.
When to send us an update
- You read a message and thought, “that’s not how I’d say it.”
- You added a service, changed your hours or updated your prices.
- A customer asked something the messages did not answer well.
- You changed the wording on your website and want everything to match.
What helps most
1
Real examples.
Three to five replies you actually sent customers recently. Real text beats a description.
2
Words you use and words you avoid.
For example, “we say neighbor, not customer.” Small notes make a big difference.
3
A message you would rewrite.
Show us what went out and what you would have said instead.
✦ Tip
Instead of “professional but friendly,” send five sentences you have actually written. We will match the pattern.
How to send it
Email, text, or use “Request a change” in the client hub. We will confirm the change and when it will be live. Wording updates are included in your support.
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Questions? Email carter@mykairos.agency or call or text (909) 301-0845. A real person reads every message.
KAIROS AI